Covid-19 Coronavirus – Rossells Status

by | Mar 28, 2020 | 2020 Posts, Uncategorised | 0 comments

This information was last updated 09/6/2020

WE ARE OPEN

Our industry has been confirmed by the Home Office for Key Worker status during the Covid-19 pandemic, and so we will continue to provide our services in the interest of national security.

As a small but significant service business covering thousands of customers within the Leicestershire border, we’ve always had disaster plans in place to cover all identifiable eventualities. Below we’re highlighting the things that may affect you as a customer

Trade Counter
Our trade counter is currently open, however we will be resuming our full 8am to 5pm opening hours as of the 15th of July. We’re only allowing two customers into the trade counter at any one time, and strict social distancing measures are in place to protect our staff and customers. Our couriers are still offering an outstanding service for as little as £4, and most orders placed before 1pm will be delivered the next day.

Phone Calls
As all of our office staff are working remotely, there may be extended times before calls are answered, and please be understanding of background noises as our staff also support their families during this difficult period. In the unlikely event that nobody is available to answer your call, please make use of the answerphone service that will be picked up by all members of our team as soon as they become available.

Support / Service Tickets
Got a question, or issue? As the engineers are not operating out of the office, there may be a delay in them answering your support questions. The quickest way to raise a support request is to email in via the standard channels and this will be sent directly out to our engineers.

Security System Installations

We are now conducting installations with our installation teams. If you require a quotation, please contact us. We will be risk assessing all sites to ensure they are safe for our engineers and site staff / occupants.


Engineer Reactive / Service Visits
Our service and maintenance teams are now fully operational. We do have a three month backlog of service visits that we are currently prioritising. Please contact our team if you have any concerns with your system.

Firmware / Software Updates
We are starting to roll our software updates to our cloud based sites. Advanced warning emails will be sent automatically, and if you have any concerns, please don’t hesitate to contact us.

Surveys / Sales Enquiries
We are now attending surveys. We’re working through a backlog or requests, so please allow a little extra time for us to handle your enquiry. We’re applying careful sanitation rules during site visits and working as hard as we can to submit costs + confirm booked works.

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