Covid-19 Coronavirus – Rossells Status

by | Mar 28, 2020 | 2020 Posts, Uncategorised | 0 comments

This information was last updated 09/6/2020

WE ARE OPEN

Our industry has been confirmed by the Home Office for Key Worker status during the Covid-19 pandemic, and so we will continue to provide our services in the interest of national security.

As a small but significant service business covering thousands of customers within the Leicestershire border, we’ve always had disaster plans in place to cover all identifiable eventualities. Below we’re highlighting the things that may affect you as a customer

Trade Counter
Our trade counter is currently open, however we will be resuming our full 8am to 5pm opening hours as of the 15th of July. We’re only allowing two customers into the trade counter at any one time, and strict social distancing measures are in place to protect our staff and customers. Our couriers are still offering an outstanding service for as little as £4, and most orders placed before 1pm will be delivered the next day.

Phone Calls
As all of our office staff are working remotely, there may be extended times before calls are answered, and please be understanding of background noises as our staff also support their families during this difficult period. In the unlikely event that nobody is available to answer your call, please make use of the answerphone service that will be picked up by all members of our team as soon as they become available.

Support / Service Tickets
Got a question, or issue? As the engineers are not operating out of the office, there may be a delay in them answering your support questions. The quickest way to raise a support request is to email in via the standard channels and this will be sent directly out to our engineers.

Security System Installations

We are now conducting installations with our installation teams. If you require a quotation, please contact us. We will be risk assessing all sites to ensure they are safe for our engineers and site staff / occupants.


Engineer Reactive / Service Visits
Our service and maintenance teams are now fully operational. We do have a three month backlog of service visits that we are currently prioritising. Please contact our team if you have any concerns with your system.

Firmware / Software Updates
We are starting to roll our software updates to our cloud based sites. Advanced warning emails will be sent automatically, and if you have any concerns, please don’t hesitate to contact us.

Surveys / Sales Enquiries
We are now attending surveys. We’re working through a backlog or requests, so please allow a little extra time for us to handle your enquiry. We’re applying careful sanitation rules during site visits and working as hard as we can to submit costs + confirm booked works.

Share this post

Chris

Chris

Author

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related Posts

Discontinuation of Locksmith Service

As we begin 2021 with fresh motivation and vigour, we are announcing some changes to our security services portfolio. Our Electronic security systems have organically grown from strength to strength over the last 10 years, and so have the company resources behind it....

AIS Total Security – Help for customers

Rossells are reaching out to customers of AIS Total Security who are realising they have gone out of business, and their systems are no longer monitored, or service engineers available to resolve faults. Our engineers have worked alongside their team to support local...

Covid-19 Coronavirus – Rossells Status

This information was last updated 09/6/2020 WE ARE OPEN Our industry has been confirmed by the Home Office for Key Worker status during the Covid-19 pandemic, and so we will continue to provide our services in the interest of national security.As a small but...

How to prepare your business premises for the Coronavirus Lockdown

Everything about way we live our lives has changed this week, and it will be staying this way for the foreseeable future. This situation we find ourselves in is incredibly stressful for everyone, but business owners are getting it from all angles. Once all the IT...

Use smoke and sound to protect valuable stock or assets

When all has been done to deter a criminal with alarms and physical locking systems, if the end reward is still too tempting then the inevitable breach of these security systems is likely. What do we do then? The next step, is to physically stop the burglary taking...

Christmas Opening Hours – 2019

Our Christmas Opening Times can be confirmed below: Tuesday 24th December (Christmas Eve): CLOSED Wednesday 25th December (Christmas Day): CLOSED Thursday 26th December: CLOSED Friday 27th December: CLOSED Saturday 28th December: CLOSED Sunday 29th December: CLOSED...

Summer Holiday Home Security Tips

It’s been a long wait, but summertime is finally here. The holiday has been booked for almost a year, and the special pile of holiday clothes have been patiently awaiting their grand appearance. Unbeknown to you, there is another group of our society also preparing...

Latest Posts

Discontinuation of Locksmith Service

As we begin 2021 with fresh motivation and vigour, we are announcing some changes to our security services portfolio. Our Electronic security systems have organically grown from strength to strength over the last 10 years, and so have the company resources behind it....

AIS Total Security – Help for customers

Rossells are reaching out to customers of AIS Total Security who are realising they have gone out of business, and their systems are no longer monitored, or service engineers available to resolve faults. Our engineers have worked alongside their team to support local...

Covid-19 Coronavirus – Rossells Status

This information was last updated 09/6/2020 WE ARE OPEN Our industry has been confirmed by the Home Office for Key Worker status during the Covid-19 pandemic, and so we will continue to provide our services in the interest of national security.As a small but...

How to prepare your business premises for the Coronavirus Lockdown

Everything about way we live our lives has changed this week, and it will be staying this way for the foreseeable future. This situation we find ourselves in is incredibly stressful for everyone, but business owners are getting it from all angles. Once all the IT...

Use smoke and sound to protect valuable stock or assets

When all has been done to deter a criminal with alarms and physical locking systems, if the end reward is still too tempting then the inevitable breach of these security systems is likely. What do we do then? The next step, is to physically stop the burglary taking...

Archives

Tags