Everyone is a locksmith, according to Google!

Only a quick blog post today… This morning we were called out to a lovely old house because the homeowners had lost the key to the rear door.

One of our locksmiths attended, and found the following lock.

Puzzled, our locksmith asked what the story was behind the broken lock…

On Saturday, the homeowners realised they had mislaid their key, they Googled ‘locksmith’, and phoned the first one that came up. He turned up in his car, and had a handful of tools in a leather bag. He took one look at the door, put a big screwdriver in, and tried to force the lock. 

After 30 minutes without using anything but a big screwdriver (what was he doing?!?)… He explained that the lock was too broken, and the only option would be to buy a new door. Apparently he had a friend who he would get to call them today and discuss the options.

He charged them £45 for the work he had done so far (?!?!?!), and left.

Confused by the situation, they started researching whether locksmiths had to be trained before they could do any work, and quickly realised that anyone could advertise themselves as a locksmith.

They rang us first thing this morning for a second opinion, and agreed that we should come and see what we could do. We picked the lock open from the other side of the door, and installed a new part.

Interestingly, our rogue locksmiths friend phoned up whilst we were there, and quoted them £1000 for a new door…

What’s the moral of the story… Anyone can claim to be anything, and anyone can pay for a few ads on Google.

Be careful with your money! Google don’t care who they list on their search results, so you should.


Introducing Paxton Net10 – Certified Installers

Paxton revealed their latest offering at a large trade show in the summer of 2015. Our engineers attending the show were very impressed with the initial look of the system, and agreed to take Net10 into our product portfolio. Since then our engineers have completed a full training program with Paxton and have been certified to supply and install the systems from late 2015.
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What is Paxton Net10?
Paxton are a market leader in access control, with their Net2 system being the UK’s most popular product. Net10 is by no means a replacement for Net2, definitely not within the foreseeable future anyway. Net2 offers extensive features for managing access to a building, and it will take a lot of development for anything else to catch up. Net10 is to been seen as a completely different project for Paxton, drawing on their years of successful experience, and applying it to the building automation market. Hand picking a selection of access control features and adding a multitude of I/O (input – output) devices, integration units, CCTV and bluetooth readers… the sky is the limit for what this system will be capable of in the future.

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Notice of Server Upgrades – 14th Feb 2016


Sunday 14th Feb – 5am till 10am


Rossells are adding another two servers to our portfolio due to high customer demand for our web based services (mainly our cloud based access control systems). As we distribute our platforms amongst the new servers, there may be service outages estimated at no more than 2 minutes per outage, and an accumulative time of 15 minutes per service.

We thank you for your understanding whilst we work to provide you with an Eco-friendly, fast and reliable system on which we are very proud of.

Note that our telephone server, and online web ordering portal remain unaffected by the upgrades.


Documentation has been sent out to all affected customers already, with full emergency contact details. If you haven’t received your letter, or need to discuss anything further with our team, please call the office on 0116 2628899, within normal office hours.

We Sell Used and 2nd Hand Safes

Purchasing the correct safe is a difficult decision for any household or business. It’s imperative that the safe covers all of your security requirements, both now, and the foreseeable future. However, cost is also an important factor to consider for many of our customers, and a compromise on security is often made.

At the beginning of 2015, we carried out our fourth customer survey and second hand safe sales came high on the list. We started building a collection of hire safes, and used safes for sale at some of our storage units, and recently we have began publishing our used safe range in our online store. Although there is limited storage space at our showroom in Leicester, we also hand pick a small collection for display at the shop too.

2nd Hand Safes


Choosing the right safe for you:

We’ve already covered a good part of this in our previous blog here, however we will quickly cover a few points here.

Continue reading We Sell Used and 2nd Hand Safes

You can now authorise Restricted Keys by Email with our Brand New System

Rossells have around 4,000 restricted keys registered at our office for properties all over the East Midlands. Our previous system relied on various identification checks and a signature match to authorise any additional keys to be cut, which has been 100% reliable and secure to date. We found this much more dependable than the ‘card’ based alternatives that can be lost, or used without consent to order keys online.

This method however has become a little dated since the internet became such a prominent part of our daily lives. Following a consultation with a wide selection our customers, we have developed a brand new authorisation system using a customer email address instead of a signature. Let’s face it, we all consider the security of our email addresses to be one of the most important areas of our data protection online, and so it is a suitable location for customers to authorise their keys too.


What are restricted keys?

A restricted key system, is one, or many keys, that can only be duplicated at Rossells. They can only be duplicated by us, because we have purchased the specific type of key blank, and are the only people authorised internationally to order more. They can’t be copied by 3D printers, or profile copy systems, so they are completely secure. With Rossells being the only place in the world to purchase the keys, it gives us complete control to regulate the duplication procedure in-house.

Customers use restricted keys systems for many reasons eg.

  • Rental properties: Having full control of the number of keys in circulations means that each new tenant is safe and secure in the rented property with no surprise visits from previous tenants with extra keys they had cut.
  • Locker systems: A gym or golf club wishes hand out keys to a locker, but doesn’t want them to get extra keys cut for their friends to use the locker too.
  • Business premises: Key holding staff are issued with restricted keys. If they leave, the managers will know that the member of staff hasn’t had any extra keys cut and the business is secure.
  • Homeowners: Cleaners and Gardeners can be issued with keys safe in the knowledge that they can’t have duplicate keys cut without the homeowner’s knowledge.

How does the email authentication process work?

Customers can place their orders in the usual way, either by dropping into the shop, email, phone or even fax. Once we have verified the order, a request will be entered into our secure key management system, and an automated email will be send to one of the authorised key duplication users. The user is them invited to authorise the duplicate keys by clicking the link located within the email, or by reporting a false request directly to us. Once the link has been clicked, our management software will allow us to proceed with the order and cut the keys.

The system is also incredibly quick… the whole process takes no longer than 20 seconds allowing us to still maintain our ‘whilst you wait’ restricted key cutting service.

If you are an existing customer, and would like to enrol onto this new service, please contact us by phone or email to receive further details.

If you don’t currently have a restricted keys system, but can see the benefits of this working for you, also contact us so we can share the prices involved.


After receiving many emails and calls with the same question: This upgraded service is still free for our customers… there is absolutely no charge.