Help and Support

Rossells provide outstanding service and support in a way that best suit our premises management team. It gives us great confidence that our security systems are in safe hands." C.Stafford - ISS Facilities Management
Welcome to our dedicated support area. Our online tools below are designed to assist you in finding the answers to your questions. The office is currently closed, so our support team won't be able to answer any queries until the next working day.
System Status

Updated: 13:45 July 22, 2017
Remote Building Servers: OK
Hosted Access Control Servers: OK
Customer Secure Area: OK
Online Store: OK
Helpdesk: OK
Live Chat: OK
Remote Desktop Support: OK

FAQ and Online Wiki

Browse through our support wiki for help articles and document downloads. Search through our frequently asked questions and request answers to any questions you may have.

Remote Desktop Support

Our specialist team provide remote desktop support for assisting with any electronic security system issues.

Support Ticket

Support tickets can be submitted for attention by our team. The status of support tickets can be viewed at any time by logging in with your chosen email address and password.