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Committed Customer Support

Welcome to our dedicated customer support area. Our online tools below are designed to assist you in finding the answers to your questions. Should you require further assistance, our support team are available to help you right now.

REMOTE SUPPORT

Our specialist team provide remote desktop support for assisting with any electronic security system issues

Remote Support

FAQ AND WIKI

Browse through our support wiki for help articles and document downloads. Search through our frequently asked questions and request answers to any questions you may have.

View the Wiki

SUPPORT TICKET

Support tickets can be submitted for attention by our team. The status of support tickets can be viewed at any time by logging in with your chosen email address and password.

Learn More

Videos

An introduction to the Texecom Connect App for Controlling Your Alarm

How to Re-Sync your Texecom App to your Alarm Panel

Using the Texecom Connect app to create Recipes for Automation

How to View and Clear System Alerts on a Texecom Alarm

How to Omit Zones on your Texecom Alarm System

Creating an App Code on a Texecom Alarm System

How to Set your Texecom Alarm System

How to Part Arm your Texecom Alarm System

A guide to using access control functionality on Rossells Connect

Setting up the Texecom App on an Additional Users Phone

Security Systems

Contact Us

6A Heanor Street, Leicester, LE1 4DB

0116 2628899

sales@rossells.co.uk

Mon - Fri / 8:30 AM - 5:00 PM 24 Hour Emergency Engineer Service operating on our usual number.

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