Welcome to our new home... www.Rossells.co.uk

MLA Members

We are a Master Locksmiths Association approved company. Vetted, Inspected and Certified to the strict level of skills and ethics required. It's hard to believe, but we are one of only three MLA approved locksmiths in Leicestershire. Our licence number is 000793, and can be verified with the MLA directly on 0800 7831498.


DBS Checked and Police Vetted

All our staff are CRB Checked and carry their valid MLA ID badges for reassurance. DBS is short for Disclosure and Barring Service (previously CRB). The team here at Rossells appreciate how important customer confidentiality and the discretion required from being in the security industry. Our team are also additionally vetted by the various local Police and Government departments for tasks on their behalf.


Pricing Policy

We aim to be transparent and honest in the way we price our work. Our staff will discuss your requirements, asking the correct questions to determine the work required and the possible costs involved. We often clarify a minimum and maximum cost, based on the information our staff can ascertain over the phone. If once our engineer is onsite, the price deviates from our original phone discussion; the customer is given the option to cancel the work without any charge. This is all part of our commitment to being a sincere company, in touch with reassuring our customers. We also record all our calls to focus our staff and maintain our highly regarded customer service.


24 Hour Emergency Service

We have a 24 hour call out system operating on our standard telephone number (0116 2628899) for the reassurance of our loyal customers. By selecting the option relevant to your query, you can be put in touch with a member of our team who can assist you further.


Testimonials


Always polite and very helpful when I go into the shop, solve any problem needed!

Posted by Ker Ker Coll on Saturday, 10 May 2014

Brilliant, professional service. Arrived quickly despite being called quite late on a Saturday night (sorry). The lock...

Posted by Vicki Kemp on Tuesday, 14 April 2015

"You only truly appreciate what security is, after it's been compromised"

Our staff offer advice and discuss the latest products in our blog section.

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